We want you to shop with confidence. If for any reason you are not satisfied with your purchase, our return policy is designed to make the process simple and transparent.

1. Eligibility for Returns

  • Items may be returned within 30 days of receiving your order.

  • Products must be unused, in original packaging, and in resalable condition.

2. Non-Returnable Items

  • Personalized or custom-made items.

  • Final sale or clearance items.

  • Products that show signs of wear or damage not caused by us.

3. Return Request Process

  • To initiate a return, please contact our customer support team with your order details.

  • Our team will provide you with the return instructions and shipping address.

4. Return Shipping Costs

  • Customers are responsible for return shipping fees, unless the product is defective or sent in error.

  • We recommend using a trackable shipping method to ensure safe delivery.

5. Refund Timeline

  • Once we receive and inspect the returned item, refunds will be processed within 7 business days.

  • Refunds will be credited to the original payment method used for purchase.

6. Possible Delays in Refunds

Refund timelines may vary depending on external factors beyond our control, including:

  • Bank processing times that can extend beyond our refund window.

  • Credit card company regulations and review procedures.

  • International transactions subject to cross-border financial checks.

  • Public holidays or weekends that affect banking operations.

7. Exchange Policy

  • Direct exchanges are not available.

  • To exchange an item, please return the original product and place a new order.

8. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us immediately.

  • We will provide a replacement or issue a full refund at no additional cost.

9. Contact for Returns

  • For any questions or return requests, please reach out to our customer support team at {{storeConfig.service_email}}.

This Return Policy is created to ensure a fair and straightforward process for both our customers and our store. Thank you for shopping with us, and we will do our best to make your experience worry-free.