We strive to deliver your orders efficiently and securely. This Shipping Policy explains how we process, handle, and deliver shipments worldwide.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Processing time excludes weekends and public holidays.

  • In case of unexpected delays, customers will be notified by email.

2. Shipping Timeframe

  • Standard shipping typically takes 7–15 business days.

  • Delivery times may vary depending on the destination country and courier service.

3. Shipping Regions

  • We currently ship to over 125 countries worldwide.

  • Customers can select their shipping region at checkout.

  • Orders cannot be delivered to P.O. boxes in certain regions due to courier restrictions.

4. Address Requirements

  • Customers must provide a complete and accurate address at checkout.

  • Postal codes are mandatory to ensure successful delivery.

  • Failure to provide correct details may result in delivery delays or failed shipments.

5. Shipping Fees

  • Shipping costs are calculated at checkout based on destination and weight.

  • Free shipping may apply to qualifying orders, as displayed at checkout.

  • Any applicable customs duties or import taxes are the responsibility of the customer.

6. Free Shipping Offers

  • Certain products or promotions may include free shipping.

  • Eligibility for free shipping will be displayed before order confirmation.

  • Minimum purchase requirements may apply.

7. Tracking Information

  • A tracking number will be provided once the order is shipped.

  • Customers can track their orders through our website or courier’s tracking system.

  • Tracking updates may take 24–48 hours to appear after dispatch.

8. Multiple Shipments

  • Orders containing multiple items may be shipped in separate packages.

  • Customers will be notified if shipments are divided.

  • Each package will have its own tracking number.

9. Delivery Attempts

  • Couriers will attempt delivery to the provided address.

  • If the recipient is unavailable, a re-delivery attempt or pickup notice will be arranged.

  • Unclaimed packages may be returned to us and subject to additional fees.

10. Remote Area Deliveries

  • Deliveries to rural or remote locations may require additional time.

  • Extra fees may apply for remote area deliveries.

  • Estimated delivery times for these areas will be provided upon checkout.

11. Customs and Duties

  • International orders may be subject to customs clearance procedures.

  • Customs policies vary by country, and delays may occur.

  • Customers are responsible for paying any applicable duties or taxes.

12. Possible Delays

Shipping times may be affected by external factors such as:

  • Global health situations (e.g., pandemics).

  • Extreme weather conditions (storms, floods, snow).

  • Customs inspections and regulations.

  • National holidays or peak shopping seasons.

  • Unexpected courier disruptions such as strikes or accidents.

13. Lost or Delayed Packages

  • If your package is delayed beyond the estimated timeframe, please contact us.

  • In rare cases of lost shipments, we will assist in filing claims with the courier.

  • Refunds or replacements will be handled according to our policies.

14. Order Cancellations After Shipping

  • Once an order is shipped, cancellation requests cannot be guaranteed.

  • Customers may need to follow the return process after delivery.

  • Shipping fees are non-refundable if the package has been dispatched.

15. Contact Information

  • For questions regarding shipping, please reach out to our customer support team at {{storeConfig.service_email}}.

  • We will assist with delivery updates, tracking issues, and special shipping inquiries.

We are committed to ensuring a reliable shipping experience. While delays may occasionally occur due to factors beyond our control, our team will do everything possible to keep you informed and deliver your order as quickly as possible.